Cart is empty Please note: The following information pertains to our upcoming product launches, specifically the LOVE HEELS. As we transition from concept to creation, details are subject to change. We are excited to share our journey with you and will provide updates as our product launches commence. (The PET LIGER – CIRCLE design is subject to Zellerfeld.)
PET LIGER is the most influential and important footwear brand of the 21st century that has yet to independently release a single pair of physical shoes. Playful and innovative, PET LIGER seamlessly blends the familiar with the novel, striving to inspire and promote a sense of awesomeness. It invites individuals to be themselves and express their feelings, embodying a spirit of self-expression and personal empowerment.
Up until now, our designs have been concepts showcased on our Instagram as part of an iterative journey in spatial design and 3D art. However, we are excited to announce that we are transitioning into the first phase of manufacturing with real-life products! Stay tuned on our Instagram for our upcoming product launches. As we lean into bringing the concepts to life, everything is subject to change. Be sure to sign up to our socials where we will keep you updated and informed as our production process continues.
We will offer 5 whole sizes 6 US, 7 US, 8 US, 9 US, 10 US. Size information will be available on each product page once it is live. If you need additional assistance, our customer service team is here to help. Please email hello@petliger.com for additional support.
- Vinyl Resin Upper Sole: Clean with a damp cloth and mild soap. Avoid exposure to high heat to prevent warping.
- Napoli Leather: Wipe with a damp cloth and use a leather cleaner and conditioner regularly to keep the leather supple and protected.
- Store in a cool, dry place away from direct sunlight.
PET LIGER aims to provide our products to a global audience through our website, though given the quality and nature of our products, there will be a limited number of products produced for our community, reducing the overall supply. Please ensure you sign up for our email newsletters to receive updates of our product launches, pre-orders and drops. PET LIGER products will be produced in a limited quantity and therefore will have increased demand.
You will be able to pre-order our products directly from our website by visiting the “Shop” section to browse and buy when each pre-order is live. We will provide further information on our social channels and via email about when our products will be available. Given the nature of our limited production cycle, there will be a limited number of products available at any given time.
The first available product by PET LIGER will be the LOVE HEELS, which will be available for pre-order on August 8, 2024. The availability of our future products will vary. Please check the product pages for specific release dates and availability information. We will provide further information on our social channels and via email.
Yes, we offer global shipping.
We cover all shipping and duty costs for your LOVE HEELS pre-order. However, the customer is responsible for paying the VAT and or other taxes. For more information on your country’s VAT regulations, please check your local guidelines.
Yes, once your pre-order is shipped, you will receive a tracking number via email. You can use this number to track your pre-order on our website or through the carrier’s tracking system.
While we strive to deliver your pre-order on time, delays can occasionally occur due to customs processing or other unforeseen circumstances. If your order is significantly delayed, please contact our customer service team for assistance – hello@petliger.com.
Shipping for the LOVE HEELS will start in Q1 2025. This is because our innovative shoe design involves a very technical and intricate process, especially the mold process, which takes a significant amount of time to complete.
The LOVE HEELS feature a ground-breaking design that has never been done before. The manufacturing process, particularly creating the molds, is very complex and time-consuming, requiring extensive precision and attention to detail.
Once your pre-order has been shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey to you.
If you need to change your shipping address after placing an order, please contact us at hello@petliger.com as soon as possible. We will do our best to accommodate your request.
We partner with reliable and reputable shipping carriers to ensure your order arrives safely and on time. The specific carrier may vary depending on your location.
Yes, once your pre-order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.
If your pre-order hasn’t arrived within the estimated delivery time, please contact us at hello@petliger.com. We will investigate the issue and provide you with an update as soon as possible.
At this time, we ship to most regions worldwide. If there are any specific restrictions or exceptions, they will be noted at checkout.
PET LIGER will gladly accept returns for exchanges if the item(s) received were damaged upon delivery. In such cases, PET LIGER will provide a new pair of LOVE HEELS in exchange. To qualify:
- Damaged items must be reported within 7 days of receipt.
- Items must be unworn with tags attached.
PET LIGER will gladly accept returns for refunds if the item(s) received were damaged upon delivery and the customer does not wish to keep the LOVE HEELS. To qualify:
Damaged items must be reported within 7 days of receipt.
- Items must be unworn with tags attached.
- Refunds may take 10-15 days after the returned item is received.
- Return shipping costs will be the responsibility of the customer.
If your product arrives damaged, please contact our customer service team immediately by emailing hello@petliger.com with photos of the damage. We will work with you to resolve the issue as quickly as possible. Damages must be reported within 7 days of receiving your order. All damaged items must include the original tag, packaging and must not be worn or the return will be void.
You can support us by purchasing our products, sharing our brand with your friends and on social media, and by following us on our social media channels.
There are several ways to be part of the PET LIGER community. You can join our newsletter for updates, participate in our social media campaigns, or apply for collaboration opportunities through our website.
Given the size of our team, we have limited opportunities to partner with PET LIGER for an Ambassador role. However, you will be able to fill out an application once made available and when we expand our ambassador program, we will reach out to you if you are aligned with our brand and purpose.
Common reasons for declined transactions include incorrect card details, insufficient funds, or issues with your card issuer. Please double-check your information and try again. If the problem persists, contact your card issuer for assistance
If your online purchase is not authorized by your bank, there are a few steps you can take to resolve the issue:
- Contact Your Bank: Call your bank to find out why the purchase was not authorized. Sometimes, banks may block transactions for security reasons, especially if it’s an international purchase or a larger amount than usual.
- Verify Your Details: Ensure that the billing address, phone number, and other payment details you provided match the information on file with your bank.
- Try a Different Payment Method: If possible, try using an alternative payment method, such as a different credit or debit card, or a payment service like Apple Pay or Google Pay.
- Check Your Account Balance: Make sure you have sufficient funds or available credit to cover the purchase.
- Update Your Bank: Inform your bank that you are making a legitimate purchase from PETLIGER to prevent future authorization issues.
If you continue to experience issues, please contact us at hello@petliger.com for further assistance. We’re here to help!
We accept Visa and Mastercard, as well as Apple Pay and Google Pay, which are available directly on the product page for your convenience.
Absolutely. Our website uses industry-standard encryption and security measures to protect your personal and payment information.
On the product page, simply select Apple Pay or Google Pay as your payment method and follow the prompts to complete your transaction using the stored payment information on your device.
Ensure that all required fields are filled out correctly and that your payment information is accurate. If you continue to experience issues, try clearing your browser cache or using a different browser.
Yes, you can save your payment information securely for faster checkout on future purchases.
To ensure a smooth transaction, make sure your internet connection is stable, double-check your payment and shipping information, and ensure your card has sufficient funds. Keeping your browser and devices updated also helps prevent technical issues.
Once your pre-order is completed, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us at hello@petliger.com.
Unfortunately, once a pre-order is placed, the payment method cannot be changed. Please ensure you select the correct payment method at checkout.
If you suspect any fraudulent activity, please contact your bank immediately.
Our website processes payments in USD, but the final charge to your bank account or card may be in your local currency depending on your bank or payment provider. PET LIGER is not responsible for any fees associated with currency conversion.